Address

Goods will be delivered to the address you specify for delivery in your order. Please ensure this address is accurate. Any items delivered to the wrong address due to an incorrect address being given will be the responsibility of the purchaser. Please be precise about where you would like the goods left if you are out when delivery is attempted. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and We will not be liable for their loss or destruction.

Lost in Transit

Orders sent via Royal Mail recorded delivery are subject to Royal Mail terms. Parcels are not considered lost/missing by the Royal Mail until 15 working days after the sending date. Therefore it is not possible to resend or refund for orders lost in transit until 15 working days after the order sending date. Tracking information on tracked orders is available upon request.

Returns

It is hoped that you will be head over heals in love with your purchase, but sometimes there might be times you want to return something.

If you are not completely satisfied please contact us as soon as possible, then send your return within 30 days of purchase, unused. 

We can only accept returns/exchanges for up to 2 weeks, providing the item is unused, in original condition with packaging undamaged.

Items can only be returned/exchanged if they were purchased from the Smodge website. Please contact the stockist that you purchased the item from if you didn’t purchase from our website.

Please make sure items are adequately packed, we cannot be responsible for breakages of returned items.

We can only refund delivery costs where an item is faulty or an error has been made on our part. Please note we do not refund original shipping costs if you have changed your mind, and you will have to cover the cost of return shipping.

We recommend you use a recorded delivery service or retain proof of posting as we can not be held responsible for items that get lost on their way back to us.

If you notice that your order is damaged upon arrival, please do not accept the package and contact us straight away.

Alternatively, please photograph the damaged packaging/item and email us at info@smodge.so.uk.